Streamlining Guest Communication with eGuests
In the hospitality industry, the challenge isn’t just attracting bookings, it’s creating a seamless, informed experience from the moment someone decides to stay. For properties like Brooklyn Manor and Waterkloof Apartments, there was a need for better, more personal communication without adding to the team’s workload.
That’s where eGuests from eCom Hotels makes all the difference.
With a single click, properties activate eGuests, and guests automatically receive carefully crafted automated communication, from Wi-Fi passwords and booking links to welcome messages and important stay details. It’s quick to set up, and ensures that guests feel informed and valued right from the start.
“It helps customers feel recognised and appreciated, which goes a long way in building loyalty and trust,” says Ashley, manager of Brooklyn Manor and Waterkloof Apartments.
eGuests integrates smoothly with HTI and NightsBridge, pulling in live data and syncing with your booking systems to deliver relevant info without manual input, saving time while elevating the guest experience.
This feature works hand-in-hand with eCom Hotels’ full digital offerings, including but not limited to SEO, web development, and support, ensuring your brand’s voice and standards are reflected at every guest touchpoint.
“The team is not only technically skilled but also incredibly thoughtful in their approach, they really take the time to understand our brand and goals.”
With eGuests in place, Brooklyn Manor and Waterkloof Apartments offer guests a polished, proactive experience from the very first interaction. The result? Less confusion, fewer repetitive questions, and a smoother path from booking to check-out.
Better communication. Happier guests. No extra admin.
That’s the eGuests difference.
👉 Ready to enhance your guest experience online?
