Game-changing shift in how they understand and engage with their guests
Since implementing eGuests from eCom Hotels, The Feather Hill Boutique Hotel has seen a game-changing shift in how they understand and engage with their guests. From effortless integrations with NightsBridge, HTI, and HotSoft, to unlocking rich guest insights and launching personalised messaging, eGuests is everything the hospitality industry has been waiting for.
“It’s like someone finally read our minds,” says Erik Du Preez, part of The Feather Hill Boutique Hotel management team. “We’ve wanted a tool like this for years, something smart, visual, and genuinely useful. The eGuests dashboard shows us exactly what we need to know: who our frequent guests are, which channels are converting best, and even which day of the week brings in the most revenue.”
Insights that drive strategy
With just a glance, the team at The Feather Hill Boutique Hotel can now see:
- Frequent guests
- Top spenders
- First-time vs returning guests
- Bookings per channel
- Bookings per month & per day of week
- Average revenue per person
- Average length of stay
- …and so much more.
According to Erik:
“The data we get now is gold. It’s helping us make smarter marketing decisions and build stronger guest relationships.”
Automation that feels personal
Beyond data, eGuests makes it easy to connect with guests in meaningful ways before, during, and after their stay:
- ✅ Booking Confirmation – Boost guest satisfaction with instant booking confirmation, secure their stay easily.
- 🛎️ Pre-Arrival – Enhance your guests’ experience with a personalised Pre-Arrival message, giving them all the details for a smooth and memorable stay.
- 🙌 Welcome – Make guests feel at home from the start with a warm Welcome message, providing them with all the essentials for a comfortable and unforgettable stay.
- 🎉 Anniversary Stay Reminder – Celebrate your guests’ special moments and give them a reason to return.
- ⭐ Review Reminder – Encourage happy guests to share their experience and boost your online presence.
- 👋 Departure – Send a thoughtful Departure message to thank guests for their stay and invite them to return, leaving them with a lasting, positive impression.
“The messaging feels personal and thoughtful, exactly the kind of touch guests remember,” says Erik.
Ready to unlock deeper guest relationships and actionable insights?
With eGuests, The Feather Hill Boutique Hotel has, and the results speak for themselves.
